12/7/2023 0 Comments Billings pro sign in![]() Here is a video demonstration to learn more on how to change organization admin in Freshdesk. Now, this agent is also an Account Admin and has all the helpdesk accesses, including managing the accounts and billing. Select Account Administrator option from the dropdown.Ĭlick on Update agent to save the changes. Go to the Roles section under the Edit Agent page. Ĭlick on Edit next to the agent to whom you wish to transfer the account admin access. If you are already an Admin in your helpdesk, you can identify the Account Admin by navigating to Admin, Team, Agents, and the profile you cannot edit will be that of the Account Admin.Īs an Account Admin, you can provide your account admin access to another agent by following the steps below. Only another Account Administrator can grant the Account Administrator Role to an agent in Freshdesk. Please remember that spam filtering is an ongoing process, and we continuously improve our filters to keep up with evolving spam tactics. ![]() Machine Learning: We leverage machine learning algorithms to analyze various ticket attributes and identify patterns consistent with spam or legitimate queries.Spam Notifications: We flag incoming tickets that appear to be spam and notify agents, so they can review and take necessary actions.These rules help identify potential spam tickets for appropriate handling. Ticket Filter Rules using automation: You can set up custom ticket filter rules/automation to automatically handle incoming tickets based on specific criteria. ![]() Additionally, you can create a whitelist of trusted sources to ensure important emails aren't marked as spam.
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